Reset and recovery
Symptoms
Section titled “Symptoms”A repeated local configuration issue remains after targeted checks, and you are considering Reset app data or the development-only full installation reset.
Likely causes
Section titled “Likely causes”The problem may be stale settings, templates, provider fields, or database records. It may also be a bundle, permission, model-source, or platform problem that a reset cannot solve.
Fast checks
Section titled “Fast checks”Read the relevant targeted guide, keep the original recording, verify model and permission state, and identify whether the issue remains with a safe new session.
Resolution
Section titled “Resolution”Use Reset app data only after you accept deletion of all session and index records plus Synthezia webview settings. The development-only full installation reset additionally clears local models and normalized audio. Reconfigure and test from a clean state only when this loss is acceptable.
Data-loss warning
Section titled “Data-loss warning”Neither reset removes imported source files, user-selected exports, or remote-provider copies. Reset app data also leaves normalized WAV files. There is no undo operation.
Information to collect for support
Section titled “Information to collect for support”Before resetting, record the exact issue, version, provider, model, permission state, and what data you will lose. After resetting, record which first action reproduces the failure.