Remote provider errors
Symptoms
Section titled “Symptoms”An External API summary or chat request returns an authorization, connection, model, or provider error.
Likely causes
Section titled “Likely causes”The endpoint may not be authorized, Strict Local Mode may be active, or the base URL, API key, chat model, endpoint transport, or provider availability may not match the configured endpoint.
Fast checks
Section titled “Fast checks”Confirm External API is selected, the endpoint is authorized in Privacy & Data, Strict Local Mode is off, and the base URL and model name are correct. Test with non-sensitive content. Never copy an API key into a support request or screenshot.
Resolution
Section titled “Resolution”Correct the provider configuration or use Local Mode when a local workflow is appropriate. For a provider-specific failure, validate its chat-completions support separately; an OpenAI-compatible label alone is insufficient.
Data-loss warning
Section titled “Data-loss warning”Factory reset clears the locally stored API key but cannot retract content already sent to a provider or repair the provider configuration.
Information to collect for support
Section titled “Information to collect for support”Collect the provider domain without credentials, model name, action type, HTTP-style error details if shown, application version, and whether the failure is chat, summary, or embeddings.